Orchestrate and centralize your entire collections process in one place, automate it with artificial intelligence, and reduce your operational costs by up to 90%.
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Automate conversations through WhatsApp, email, and phone calls to deliver 24/7 support.
Lorena, AI Collections Agent
Active
Hi! Would you like to automate your collections management? Try working with me. I learn quickly and will soon be able to give you recommendations to optimize it.
I hold conversations with your customers on WhatsApp. I take into account the context and the status of their accounts receivable, adjusting my tone to be more or less formal as needed.
Diego, AI Collections Agent
Active
Hi! Would you like to hire a collections agent? Let's talk!
Incoming Call
Antonio Fernández
I handle conversations with your customers via email and phone calls. I understand each client’s payment delay status and specific context, allowing me to manage the interaction with the appropriate level of intensity.
Moonflow offers a simple and effective implementation process.
Schedule a demo
Connect your data via API, SFTP, or sync your ERP with Moonflow.
Link all your communication channels with just a few clicks.
Use the predefined strategies from our library or create your own.
Put Moonflow in autonomous mode and let our agents manage your collections.
Monitor your business KPIs and boost your collections with our Machine Learning–powered model.
Companies in 25 countries across Latin America choose us to manage their collections with AI.
Integrate data easily, without writing a single line of code.
Unify your collections process in one place so your team can focus on the most important tasks, while AI handles the operational workload.
Automate WhatsApp, emails, phone calls, and other channels within a single communication flow.
Control the entire collections process from start to finish and let AI suggest the best strategies.
We bring collections management into the future, powered by AI.
“With Moonflow, we transformed our collections operation: we reduced our average collection period and lowered our operational workload, boosting efficiency and the online customer experience, in line with our commitment to innovation.”
Manpower
Sebastian Moya, Regional Credit and Collections Manager for LATAM
+19%
increase in contactability.
“In a short time, our customer base grew, and the gains in collections efficiency were outstanding.”
Ozon
Miguel Ocampo, COO
For companies looking to reduce operational costs and achieve greater portfolio containment in the early stages of delinquency through AI-driven automations.
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For companies looking to streamline their collections and reduce costs with AI, integrate with their ERP system, and achieve effective communications that shorten the average collection period.
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Have questions? Here you’ll find clear answers about Moonflow’s usage, implementation, and benefits.
Moonflow is an AI-powered debt collection orchestration platform that centralizes all communication channels, payment methods, and data sources into a single platform to optimize accounts receivable management. We use machine learning to automatically segment your portfolio, prioritize collection activities, and trigger collection strategies based on your company's business rules or AI-generated recommendations.
Moonflow is designed for organizations with active and structured accounts receivable operations, serving both financial and non-financial businesses. We work with companies across a wide range of industries, including:
Financial services and fintech: banks, lenders, leasing companies, financing providers, insurance companies, credit card issuers, and consumer finance organizations.
Utilities and service providers: telecommunications, electricity, gas, and other businesses managing large customer portfolios.
Real estate: property management companies, rental businesses, condominiums, and real estate firms.
Distributors: B2B collections for companies managing portfolios of 300 or more business customers.
Healthcare: clinics, hospitals, and clinical laboratories.
Education: universities, colleges, institutes, and schools.
Retail and other industries: retail companies, professional services firms, and other businesses with accounts receivable operations.
Our platform supports B2C, B2B, and hybrid collection processes.
Moonflow is available in 26 countries, including Mexico, Peru, Colombia, Chile, Argentina, Brazil, Ecuador, Spain, and the United States.
Moonflow does not replace your ERP—it complements it during the active collections stage, where native ERP modules often fall short. It integrates with leading business systems such as SAP Business One, Oracle NetSuite, Odoo, QuickBooks, Siigo, Xero, Holded, Salesforce, and others through APIs, native connectors, or SFTP. The integration enables automatic or scheduled data synchronization, depending on each company's architecture and business requirements.
Some of the results our customers have achieved include:
Up to 90% reduction in collection operations workload
19% increase in customer contact rates
17% reduction in early-stage delinquency
A significant reduction in Days Sales Outstanding (DSO)
These results are driven by the combination of AI agents operating 24/7, omnichannel orchestration, and predictive collections powered by machine learning. More than 200 companies across 26 countries trust Moonflow to optimize their collections operations.
Implementation time depends on the volume of data and the complexity of the integration. In most cases, the process is completed within 3 to 6 weeks, with functional configuration and system integration carried out in parallel. Our team supports every stage of the implementation, including data migration and synchronization, workflow configuration, strategy setup, and validation before going live.
Yes. Moonflow includes AI Agents that autonomously manage collection conversations, selecting the most effective communication channel across both text and voice, and operating 24/7. Moonflow's AI Agents can answer customer inquiries, negotiate payment arrangements, and record payment commitments. Thanks to integrated payment methods, the AI Agents can also share payment links and read and process customers' payment receipts.
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Fill out the form to get in touch with our team of automated collections experts and learn how you can improve your company’s collections management.
